Frequently Asked Questions
As we continue to explore and experiment with the Touchpoint experience, safety and accessibility are our highest priorities for all attendees. Below are some popular questions we've received and the best answers we've come up with so far. If you have a question that hasn't been included yet, feel free to contact us here and we will be in touch.
IF I SHARE AT TOUCHPOINT, WILL I BE RECORDED AND INCLUDED IN THE PODCAST?
Yes. When you raise your hand at Touchpoint to share, someone will bring you a microphone. Anyone who shares will be recorded.
WHAT HAPPENS IF I SHARE AND THEN DECIDE I DO NOT WANT TO BE INCLUDED IN THE PODCAST?
If you share at the event, it will be part of the episode. If you feel for any reason you may not want to be included, then it’s best not to share. There will also be future events where there will be no recording.
WILL YOU BE TAKING PHOTOS AT THE EVENT?
Yes. We use photos to share the experience with others.
WILL TOUCHPOINT BE EXCLUSIVELY RECORDED MOVING FORWARD?
Yes. However, we are planning smaller events that will remain unrecorded.
WILL THERE BE MORE TOUCHPOINT EVENTS THAT ARE UNRECORDED?
Yes. If you're not already on our mailing list, sign up here to find out about future happenings.
AS AN ATTENDEE OR FEATURED STORYTELLER, AM I ALLOWED TO PROMOTE MY OWN PRODUCT, SERVICE, OR BRAND?
No. If you mention any products or services in a self-promotional way, they will be edited out of the episode.
I WANT TO ATTEND TOUCHPOINT BUT AM CURRENTLY GOING THROUGH A TOUGH TIME FINANCIALLY. ANY DISCOUNTS AVAILABLE?
Absolutely. We set aside a limited number of tickets for people going through a financial hardship. You can apply here.
HOW DO I BECOME A FEATURED STORYTELLER AT A TOUCHPOINT EVENT?
OMG. We are so happy you asked! You apply here.
I BOUGHT A TICKET AND NOW WON'T BE ABLE TO MAKE IT! CAN I GET A REFUND OR USE THIS TICKET FOR A FUTURE EVENT?
Nope. Tickets are non-refundable and non-transferrable to different events. However, you can give your ticket to a friend and we’ll happily reassign the name.
DO YOU SELL TICKETS AT THE DOOR?
We do. They’re slightly more expensive, so get them while you can now!
I'M A JOURNALIST AND CONSIDERING WRITING A STORY ABOUT TOUCHPOINT. WHO DO I TALK TO?
You can contact us here and we’ll find a good time to chat.
I HAVE A QUESTION THAT ISN'T MENTIONED HERE! HOW CAN I ASK IT?
Awesome. You can reach out to us here.